Customer Service

Customer Service

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Returns And Exchanges

Return Policy

  • If it is your first time purchasing the product you have a 30 day window to return the product back if you are unhappy with your purchase.
  • The item/s must be returned within 30 days of the purchase to qualify for a refund.
  • In the case of a return you are responsible for the shipping costs.
  • Your return will be processed once we receive the item back. This excludes any original shipping costs.
  • In the case of a manufacturer defect please email

Exchange Policy

  • Unopened vitamin supplements may be exchanged.
  • The item/s must be exchanged within 30 days of the purchase to qualify for an exchange.
  • Your item/s must be in the original unused condition to qualify for an exchange.
  • In the case of an exchange you are responsible for the shipping costs.


When available we offer samples of our vitamins. Please email us at to request a sample. In the email please include all appropriate information such as your name and shipping address.

How to Return/Exchange an Item

1. Please email to specify your request.

2. Mail the item to:

BariLife NZ
35a Mclaughlans Road
Wiri, Auckland 2104, New Zealand
Returns Department Tracking #

3. Please include the reason for your return/exchange and the original receipt in the package.

Restocking Fee

All items are subject to a 10% restocking fee that can be deducted from your refund in the case of a return or exchange.

There is no refund on the original shipping and handling that you paid at the time of purchase.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express)

Each item in your order is sold by Bari Life Bariatric Supplements. The recipient of the shipment is responsible for all fees where applicable.

These terms and conditions are in addition to the standard Conditions of Use of the Bari Life Bariatric Supplements website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the carrier.

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy


All orders will be shipped and tracked via NZ Post.

Tracked NZ Post provides a tracking number for your package. We will update your order with the tracking information via email if you provide an email address upon checkout. This will enable you to easily track your package.


  • All orders are shipped within 48 hours Monday-Friday.
  • All orders are delivered Monday-Friday.
  • Once the package leaves our facility the package can take up to 5-7 business days to reach its final destination. Your delivery date arrival is just an ESTIMATE and is not always exact.
  • All packages are shipped using the Tracked NZ Post. Each method of shipment contains methods of delivery confirmation and tracking. Once the third-party company has established the pick-up of a shipment from our warehouse the terms of the transaction are then void, and Bari Life is not responsible for compensation of lost or stolen product. All concerns will then be addressed to the appropriate third-party for attempted reimbursement.

Holiday Shipping Policy

Our delivery schedule is dependent on the Tracked NZ Post delivery schedule. Please visit the Tracked NZ Postwebsite for orders to view the holidays that UPS observes. There will be no deliveries on the observed holidays.

Shipping Rates

Negotiated shipping rates will be applied to all orders (EXCLUDING orders outside of New Zealand and Australia). FREE SHIPPING on orders over $100.00 (EXCLUDING orders outside of New Zealand and Australia). Shipping carriers for orders that are eligible for free shipping will be selected at Bari Life’s discretion.


If an item goes on backorder we will ship you the items that are in stock. When the back-order item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

Your privacy is important to us! We take all measures and precautions to protect your personal information.

What Information Do We Collect?

We only collect information required for your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address
  • Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, to help us know what web browsers people are using and to find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to anyone.

Security & Storage

Only your billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data.